Collect points with Keepoala

Avoid returns together and reward each other with rewards

LANA not only wants to provide you with good products, but also reward you if you don't return the items.

In this way, we can make a further contribution to climate protection and avoid _CO2 , which is generated during return transport, as well as additional packaging waste.

We partner with Keepoala for this. After registration, your LANA order will be automatically recorded in Keepoala. You earn points by keeping the order or, in the case of an unavoidable return, by telling us the reason why you have to return something. You can use the points you collect directly for your next purchase with us or redeem them for alternative, sustainable rewards.

Want to learn more about the program? Visit here: https://keepoala.com

Why is it so important to avoid returns?

In Germany alone, approximately 10 packages are returned every second. That's the equivalent annual CO₂ emissions of flying around the world 17,500 times. But at least you'd have seen a bit of the world, whereas a returned item represents an unnecessary environmental burden. You're unhappy with the item, the online shop is unhappy with your return, and the environment suffers.

With every return you avoid, you save at least 1.7 kg of CO2. This doesn't include the additional packaging waste that's avoided because your returned item is repackaged and shipped after being restocked. Thus, after avoiding seven returns, you've saved the equivalent of the CO2 emissions that one tree offsets in a year through your environmentally conscious shopping habits.

How does Keepoala work?

Keepoala prevents returns through online shoppers' ordering behavior. With the Keepoala app, online shoppers can track their online orders and participate in challenges together as a community, motivate others to be more responsible when shopping online, serve as role models, and collect points for doing so.

You collect Keepoalas via the Keepoala website or directly by using the mobile app.

Do I have to participate? Does Keepoala cost anything?

No, participation in the Keepoala program is of course voluntary and free of charge.

Why doesn't Keepoala plant trees to offset climate change?

There are already numerous providers who support you in planting trees and do an excellent job. Keepoala wants to help you prevent environmental pollution before it is emitted, rather than being just another alternative for simply offsetting _CO2 .

Who is behind Keepoala?

Keepoala is a young Munich-based company founded in 2021 by Sebastian, Tjark, and Eik. The three have known each other since childhood and are committed to making online retail more sustainable together. They don't want to wait for the major fashion companies to decide to do more on their own, but rather provide us all with a digital companion to help us, as an environmentally conscious community, fight against the returns madness.